The position of Information Technology Director is to oversee and direct the City’s information systems.  The position is responsible for supervising staff, establishing goals, objectives, policies and procedures, planning information system infrastructure and architecture, designing operating processes, managing system operations, evaluating system performance, negotiating for improved system capabilities, developing annual operating and capital improvement budgets for the department, and coordinating or reporting on activities to senior management and elected or appointed officials.  Decision-making is the main focus of the job, affecting the entire organization. 

Job Responsibilities

• Supervise staff including establishing staffing standards, organizing, selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination; as well as recommending the proper level of staffing and assignment of tasks.
• Responsible for creating and maintaining a productive, harmonious, and respectful work environment.  Genuine concern for employees’ success, hiring, training, empowerment, and staff development.  Strong understanding of leadership principles and practices to promote intra- and interdepartmental teamwork.  Facilitates communication with the City Administration regarding successes and areas of concern.
• Responsible for promoting a culture of excellent customer service to other departments by seeking input from other department heads, internal project teams, and interactions with external consultants and teams.
• Responsible for maintenance or cooperation with the technical staff of city contractors for the following major areas as well as other duties as assigned related to information technology:
  • Network hardware includes servers, switches, cabling, routers, fiber optic equipment, and accessories.
  • Individual workstations (desktops and laptops), monitors and accessories, and city-owned mobile devices including tablets and cell phones.
  • City-owned software including Enterprise Resource Planning (Tyler-MUNIS) software, databases, office suite, email archive software, GIS, SCADA, and other technical proprietary software solutions, data storage solutions, security software (detailed below), email archive, VPN and other external access connections, and other software.
  • Network risk management and cybersecurity which includes employing a comprehensive strategy of technical solutions including firewalls, antivirus, and malware protections, logging and analyzing network probes and attacks, training in social engineering defenses, and other cyber defense strategies, and continuation of operations planning.
  • Telephone system operation and maintenance,
  • Maintains the contract for building security system and access control and video surveillance equipment and serves as City administrator by processing requests for building access.
  • Assesses emerging technology solutions and trends to provide input into management decisions at the organizational level.
  • Coordinates and develops a rolling five-year capital improvement program to maintain the city information infrastructure and from that plan develops RFPs and selects equipment accordingly.
• Develops policies and procedures in consultation with senior management, staff, and system users to ensure efficient and economical operations; ensures promulgation of policies and procedures to all levels and evaluates to ensure compliance and identify deficiencies.
• Conducts needs analysis and consults with information system users to establish long-range goals and objectives; monitors and researches trends in information technology, laws, rules, and City policy to develop strategies to achieve long-range goals.
• Deploy short-term and long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
• Assess emerging technologies for applicability to City information system needs; oversee, identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
• Coordinates and develops bid requirements for all IT hardware, software purchases, and future upgrades; reviews submitted bids for compliance with stated requirements; authorizes and oversees the development, monitoring, maintenance, development, and support of all hardware/software as needed; develop business case justifications and cost/benefit analysis for IT spending and initiatives.
• Monitors information system operating parameters and performance indicators to assess system performance levels; consults with system users on adequacy and timeliness of information services; takes corrective action when system deficiencies are identified.
• Oversees administrative matters such as developing budgets, administering expenditures, conducting special studies, preparing routine or special reports, developing and other administrative duties.
• Represent the City on boards or committees involved in information systems planning at the regional or state level; provide advice and assistance to City business technology planning efforts.
• On-call availability twenty-four (24) hours a day, seven (7) days a week, with appropriately trained backup when necessary.

To view the entire job description, please visit, https://www.cityofdover.com/job-titles-and-rates and click on Non-Bargaining Employees Job Descriptions

Required Qualifications

• Requires a bachelor’s degree in computer or management information systems, computer science or business administration with technology or related field as a core, or related field, or a master’s degree in public administration (or a closely related discipline) and five or more years of applied knowledge of information technology.
• Any combination of education and experience that demonstrates the required skill and knowledge for successful performance may be acceptable.
• Valid Driver’s License accepted in the State of Delaware.
• Requires over ten years of leadership experience in a complex information technology department.
• Experience exchanging information among various cloud-based applications.

Preferred Qualifications

• Master’s degree with a specialization in Information Technology is preferred.
• Experience in leadership and management in a public entity, or at least with FOIA law is desirable.

A criminal background investigation will be required.  Candidates may be given a job-related test during the interview.

Compensation

• Health, dental, and vision and group life insurance
• 401a and 457 deferred compensation plans
• Paid vacation and sick leave

To Apply Submit the Following

• City of Dover employment application (www.cityofdover.com/jobs)
• Cover Letter and Resume